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Terms That Govern Your bb28 Account

Your account with bb28 operates under a clear set of terms covering access, account conduct, payments via Touch 'n Go eWallet, Boost, and GrabPay, and how disputes are handled. Access and eligibility depend on local law and are available where local law permits.

Account TermsPrivacy & DataPayment RulesJurisdiction NoticeYour Rights
bb28 Terms That Govern Your bb28 Account
DATA AND SECURITY

How We Handle Your Account Data

bb28 collects only the data needed to operate your account securely — registration details, transaction records, and device information used for fraud prevention. We do not sell your personal data to third parties, and payment details processed through Touch 'n Go eWallet, Boost, or GrabPay are handled by those providers under their own security standards; we do not store full wallet credentials on our servers. Your data is retained for as long as your account is active and for the period required by applicable law after closure.

Cookie Use

We use session and analytics cookies to keep your account active and understand how the platform performs. You can manage cookie preferences through your browser settings at any time without losing account access.

Data Access Requests

You may request a copy of the personal data we hold on your account by contacting support with your account ID. We process these requests in line with applicable data protection requirements.

Account Security

Accounts are protected with password authentication and optional one-time PIN verification sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact live chat.

Retention and Deletion

Closed accounts have their personal data retained for the legally required period, after which it is deleted from active systems. To request early deletion where permitted by law, contact our support team by email.

LEGAL CONTACT

How to Reach Us About These Terms

If something in our terms is unclear or you need to raise a formal concern about your account, these are the direct paths to the right team. We handle policy and account queries separately from general support, so routing your question correctly gets you a faster resolution.

Team online

Live Chat

Available directly from your account dashboard. Use this for account-specific questions, payment disputes, or queries about how a particular rule applies to your situation.

Email Support

Send detailed legal or account queries to our support address listed under Contact in your account settings. Include your account ID so we can locate your records without delay.

Account Help Centre

The Help section in your account covers common questions about terms, data requests, and account changes. Check there first — many answers are available without waiting for a reply.

Common Questions About Our Legal Terms

These are the questions we see most often when it comes to account terms, data, and how our policies apply to you.

They apply to anyone who opens an account on bb28. By registering, you confirm that you have read the terms and that your use complies with the laws in your jurisdiction.

We may update these terms from time to time. When we do, we will notify you through your registered contact method. Continued use of your account after the update constitutes acceptance of the revised terms.

Contact our support team via live chat or email with your account ID. We will provide a copy of the data we hold in line with applicable data protection requirements and within a reasonable timeframe.

Your balance is reviewed individually during the investigation. If the suspension is resolved in your favour, funds are reinstated. If a breach is confirmed, the balance may be withheld in line with our terms.

No. Payment transactions through Touch 'n Go eWallet, Boost, and GrabPay are processed by those providers. We do not store your full wallet credentials or payment authentication details on our servers.

Submit a closure request through live chat or email support. Your account will be closed and data retained for the legally required period, after which it is deleted. Early deletion requests are handled where local law permits.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.